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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of maggie

maggie

October 18, 2026

5  out of  5
rating by maggie
"第一次和IsTeresa合作咨询和购买了保险,她服务热情、专业细致、认真负责,耐心解答每一个问题,让人感到非常安心和放心。整个办理过程体验很好,值得表扬!感谢她的优质服务!👍"
We responded:
"Thank you so much for the 5 stars, Maggie! We truly appreciate your feedback and are always happy to help whenever you need us. Richard Tay"
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Janet Kim

October 5, 2026

5  out of  5
rating by Janet Kim
"We’ve been with Richard and his team for more than 10 years through car accidents, house floods, and pretty much every thing in between that insurance covers, and working with them has always felt incredibly personal, almost like family.

Richard is one of those people who truly takes care of you. He’s incredibly responsive, quick to answer questions, and always keeps us updated when there are changes we need to know about. We never feel like just another policy or account. He knows our family, looks out for us, and makes sure we’re taken care of!

We’re so grateful for him and couldn’t recommend him more highly… so much so that even when we moved out of town and I started my own family, we kept utilizing his services and have recommended him to our community."
We responded:
"Thanks so much for the great review! Janet, we’re thrilled to hear you had such a positive experience with our insurance team here in Irvine. Richard Tay"
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Minqi Lu

October 4, 2026

5  out of  5
rating by Minqi Lu
"Richard is a wonderful person. We live in Seattle, and my daughter bought a used car in California. We contacted many insurance agents, But Richard was quick to respond and quickly got insurance set up for my daughter. We recommend him. Thank you so much."
We responded:
"Thanks so much for the amazing review, Minqi! We really appreciate your support here in Irvine. Just reach out anytime if you need us - we’re here for you. Richard Tay"
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Grace Chen

October 3, 2026

5  out of  5
rating by Grace Chen
"I've been a customer of Richard's for many years and he's always been super helpful with all my inquiries and requests. Most importantly, he handles everything in a friendly, professional, and timely manner! Thank you Richard 😁"
We responded:
"We really appreciate your 5-star review! Providing great service is always our goal, and we’re so happy to know we met your expectations. Richard Tay"
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Val Shope

September 17, 2026

5  out of  5
rating by Val Shope
"We've used Richard Tay for years and years. His office responds to questions or issues promptly and always has time for customers."
We responded:
"Thank you for your review! Val, if you ever have any questions or need assistance, we’re always here and happy to help. Richard Tay"
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Jenny Lin

September 17, 2026

5  out of  5
rating by Jenny Lin
"很好👍🏾"
We responded:
"Thanks so much for the amazing review, Jenny! We really appreciate your support here in Irvine. Just reach out anytime if you need us - we’re here for you. Richard Tay"
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Jayee Liu

September 16, 2026

5  out of  5
rating by Jayee Liu
"I’ve had a great experience working with Richard Tay and the team for my auto and home insurance. Richard is professional, responsive, and always takes the time to answer my questions and explain my options clearly. He makes the whole insurance process simple and stress-free, and I really appreciate how attentive and reliable he is.

It’s great to have an agent I can trust and reach out to whenever I have questions. Highly recommend!"
We responded:
"Thank you for your review! Jayee, if you ever have any questions or need assistance, we’re always here and happy to help. Wow - thank you for the amazing 5-star review! It means a lot to our team here in Irvine to know you had such a great experience with us. Richard Tay"
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Ruoxi Yang

September 10, 2026

5  out of  5
rating by Ruoxi Yang
"I had a great experience with State Farm. Their customer service team was friendly, professional, and very helpful. They answered all my questions clearly and made the entire process easy and stress-free. I’m very satisfied with their excellent service and would highly recommend them!"
We responded:
"Ruoxi, thank you for the fantastic review! We’re always here to support you with your insurance needs in Irvine.  Richard Tay"
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Hakan Akarcalı

August 26, 2026

5  out of  5
rating by Hakan Akarcalı
"Richard and his team handled a complicated setup that another carrier could not. Patient with a long list of questions, structured everything properly, and came back with better coverage at a better price than what we had. Responsive and straightforward to deal with. Recommended."
We responded:
"Thank you so much for the 5 stars, Hakan! We really appreciate your support. If you ever need anything, feel free to reach out anytime. Richard Tay"
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Ron Gordon

August 26, 2026

5  out of  5
rating by Ron Gordon
"Richard and his staff helped make my relocation to California from out of state a positive and pleasant experience. He was very patient and thorough in explaining the differences in policies and coverages to make sure I understood how each worked.
Top notch service!"
We responded:
"We really appreciate your 5-star review! Ron, providing great service is always our goal, and we’re so happy to know we met your expectations. Richard Tay"
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Teahouse Sweetiecup

August 18, 2026

5  out of  5
rating by Teahouse Sweetiecup
"Highly Recommend - 10 Years of Excellent Service!We have been using this insurance company for a decade now, and they have never let us down. Their team is consistently professional, reliable, and quick to help whenever we need them. Finding a company you can trust completely for 10 years is rare, and we couldn't be happier with their outstanding service. Thank you for always taking such great care of us!"
We responded:
"We really appreciate your 5-star review! Providing great service is always our goal, and we’re so happy to know we met your expectations. Richard Tay"
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Xuao Hu

August 11, 2026

5  out of  5
rating by Xuao Hu
"nice service and contact"
We responded:
"We really appreciate your 5-star review! Providing great service is always our goal, and we’re so happy to know we met your expectations. Richard Tay"
Profile photo of Hyeon Lee (Judy)

Hyeon Lee (Judy)

August 7, 2026

5  out of  5
rating by Hyeon Lee (Judy)
"I had a wonderful experience with my new State Farm agent. They took the time to explain complex insurance terms and policy details in a way that was very easy to understand. On top of that, they even printed out a tailored list of preventive safety tips for me to take home. Their kindness, attention to detail, and utmost professionalism made me feel completely confident in their service. Highly recommended!"
We responded:
"Wow - thank you for the amazing 5-star review! It means a lot to our team here in Irvine to know you had such a great experience with us. Richard Tay"
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soying kao

August 1, 2026

5  out of  5
rating by soying kao
"我們在這公司做車保險多年,好好,發生車事故,保險公司就能耐心幫我們去解決,我很滿意,打分10分👍👍👍點贊"
We responded:
"Thank you so much for the 5 stars, Soying! We really appreciate your support. If you ever need anything, feel free to reach out anytime. Richard Tay"
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Ethan Wu

August 1, 2026

5  out of  5
rating by Ethan Wu
"服务态度很好👍有责任心,任何问题及时给我们解决!非常感谢🙏"
We responded:
"Thank you so much for the 5 stars, Ethan! We really appreciate your support. If you ever need anything, feel free to reach out anytime.  Richard Tay"
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AL Liu

July 31, 2026

5  out of  5
rating by AL Liu
"Great service and very reasonable pricing. The team is patient, professional, and easy to communicate with both online and in person. I especially appreciate the excellent Chinese service. Highly recommended!"
We responded:
"We really appreciate your 5-star review! Providing great service is always our goal, and we’re so happy to know we met your expectations. Richard Tay"
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Brian Lee

July 31, 2026

5  out of  5
rating by Brian Lee
"Yuqi was excellent in responding my service request and follows up."
We responded:
"Brian, thank you for the fantastic review! We’re always here to support you with your insurance needs in Irvine.  Richard Tay"
Profile photo of Anicia P Germino-Navarro

Anicia P Germino-Navarro

July 31, 2026

5  out of  5
rating by Anicia P Germino-Navarro
"My husband and I are like forever with State Farm (more than 40 years now). They are a very reputable company with helpful and friendly agents promptly returning our calls and emails. When we moved from Chicago to California 10 years ago we contacted Richard Tay for our home and auto insurance. Recently we included my grandson to our auto insurance through the help of Stephen Huang. Thank you Richard and Stephen!"
We responded:
"Thank you so much for the 5 stars, Anicia! We really appreciate your support. If you ever need anything, feel free to reach out anytime. Richard Tay"
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余弘坤

July 25, 2026

5  out of  5
rating by 余弘坤
"I'm been with this insurance agency for over 10 years, and they've consistently provided outstanding service. Everyone is friendly, responsive, and always willing to help. The owner and staff are knowledgeable, patient, and make the whole process easy. They offer a wide variety of insurance options, so we've always been able to find the coverage we need. It's hard to find a business that's this reliable these days. Highly recommend!"
We responded:
"Thanks so much for the amazing review, 余弘坤! We really appreciate your support here in Irvine. Just reach out anytime if you need us - we’re here for you. Richard Tay"
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Yihang Fan

July 20, 2026

5  out of  5
rating by Yihang Fan
"Teresa is very kind , nice, and helpful."
We responded:
"Thank you for your review, Yihang! I’m so glad Teresa was able to help you, and that you are pleased with her work. Feel free to reach out if you have any more questions. -Richard

"
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Yejoon Jang

July 15, 2026

5  out of  5
rating by Yejoon Jang
"Highly recommend! The response time is incredibly fast, and they answer all questions clearly and thoroughly. Great communication and excellent service."
We responded:
"Yejoon, thank you for the fantastic review! We’re always here to support you with your insurance needs in Irvine.  Richard Tay"
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Lee Alice

July 13, 2026

5  out of  5
rating by Lee Alice
"Richard was great to work with. He was friendly, knowledgeable, and never made me feel pressured. He explained everything clearly and helped me find the right coverage at a reasonable price. I appreciate his honesty and professionalism. Highly recommended!"
We responded:
"Thanks so much for the amazing review, Lee! We really appreciate your support here in Irvine. Just reach out anytime if you need us - we’re here for you. Richard Tay"
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Jie Zhang

July 7, 2026

5  out of  5
rating by Jie Zhang
"服务很棒 而且有问题及时回复,很专业 价格合理 整体体验很好,放心跟着 Ricard!"
We responded:
"Thanks so much for the amazing review, Jie! We really appreciate your support here in Irvine. Just reach out anytime if you need us - we’re here for you.  Richard Tay"
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Grace Shen

July 7, 2026

5  out of  5
rating by Grace Shen
"Richard and his team are very professional in their work. They are very friendly and helpful when every time I have questions about the insurance. Richard 和他office 裡的所有助手待客非常友善親切,服務非常熱誠。每一次他們都會盡量的幫忙我解決所有的問題,我對他們所展現的效率和熱誠感覺到印象深刻,也願意把他們盡量推薦給我的家人及朋友。"
We responded:
"We really appreciate your 5-star review! Providing great service is always our goal, and we’re so happy to know we met your expectations. Richard Tay"
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SeeCow

July 3, 2026

5  out of  5
rating by SeeCow
"Very good experience. Richard is very professional and definitely treats his clients as family. Truly recommend this agent as he makes the complicated process go by much smoother."
We responded:
"Thank you for sharing your kind review and recommendation! Our team is always happy to answer any questions and help make the insurance process easy for you. We look forward to seeing you again soon and hope we can make the next experience as good as the past ones so please reach out with anything. We are happy to assist you! -Richard"