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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Val Shope

September 17, 2026

5  out of  5
rating by Val Shope
"We've used Richard Tay for years and years. His office responds to questions or issues promptly and always has time for customers."
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Jenny Lin

September 17, 2026

5  out of  5
rating by Jenny Lin
"很好👍🏾"
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Jayee Liu

September 16, 2026

5  out of  5
rating by Jayee Liu
"I’ve had a great experience working with Richard Tay and the team for my auto and home insurance. Richard is professional, responsive, and always takes the time to answer my questions and explain my options clearly. He makes the whole insurance process simple and stress-free, and I really appreciate how attentive and reliable he is.

It’s great to have an agent I can trust and reach out to whenever I have questions. Highly recommend!"
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Ruoxi Yang

September 10, 2026

5  out of  5
rating by Ruoxi Yang
"I had a great experience with State Farm. Their customer service team was friendly, professional, and very helpful. They answered all my questions clearly and made the entire process easy and stress-free. I’m very satisfied with their excellent service and would highly recommend them!"
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Hakan Akarcalı

August 26, 2026

5  out of  5
rating by Hakan Akarcalı
"Richard and his team handled a complicated setup that another carrier could not. Patient with a long list of questions, structured everything properly, and came back with better coverage at a better price than what we had. Responsive and straightforward to deal with. Recommended."
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Ron Gordon

August 26, 2026

5  out of  5
rating by Ron Gordon
"Richard and his staff helped make my relocation to California from out of state a positive and pleasant experience. He was very patient and thorough in explaining the differences in policies and coverages to make sure I understood how each worked.
Top notch service!"
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Teahouse Sweetiecup

August 18, 2026

5  out of  5
rating by Teahouse Sweetiecup
"Highly Recommend - 10 Years of Excellent Service!We have been using this insurance company for a decade now, and they have never let us down. Their team is consistently professional, reliable, and quick to help whenever we need them. Finding a company you can trust completely for 10 years is rare, and we couldn't be happier with their outstanding service. Thank you for always taking such great care of us!"
We responded:
"We really appreciate your 5-star review! Providing great service is always our goal, and we’re so happy to know we met your expectations. Richard Tay"
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Xuao Hu

August 11, 2026

5  out of  5
rating by Xuao Hu
"nice service and contact"
We responded:
"We really appreciate your 5-star review! Providing great service is always our goal, and we’re so happy to know we met your expectations. Richard Tay"
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Hyeon Lee (Judy)

August 7, 2026

5  out of  5
rating by Hyeon Lee (Judy)
"I had a wonderful experience with my new State Farm agent. They took the time to explain complex insurance terms and policy details in a way that was very easy to understand. On top of that, they even printed out a tailored list of preventive safety tips for me to take home. Their kindness, attention to detail, and utmost professionalism made me feel completely confident in their service. Highly recommended!"
We responded:
"Wow - thank you for the amazing 5-star review! It means a lot to our team here in Irvine to know you had such a great experience with us. Richard Tay"
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soying kao

August 1, 2026

5  out of  5
rating by soying kao
"我們在這公司做車保險多年,好好,發生車事故,保險公司就能耐心幫我們去解決,我很滿意,打分10分👍👍👍點贊"
We responded:
"Thank you so much for the 5 stars, Soying! We really appreciate your support. If you ever need anything, feel free to reach out anytime. Richard Tay"
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Ethan Wu

August 1, 2026

5  out of  5
rating by Ethan Wu
"服务态度很好👍有责任心,任何问题及时给我们解决!非常感谢🙏"
We responded:
"Thank you so much for the 5 stars, Ethan! We really appreciate your support. If you ever need anything, feel free to reach out anytime.  Richard Tay"
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AL Liu

July 31, 2026

5  out of  5
rating by AL Liu
"Great service and very reasonable pricing. The team is patient, professional, and easy to communicate with both online and in person. I especially appreciate the excellent Chinese service. Highly recommended!"
We responded:
"We really appreciate your 5-star review! Providing great service is always our goal, and we’re so happy to know we met your expectations. Richard Tay"
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Brian Lee

July 31, 2026

5  out of  5
rating by Brian Lee
"Yuqi was excellent in responding my service request and follows up."
We responded:
"Brian, thank you for the fantastic review! We’re always here to support you with your insurance needs in Irvine.  Richard Tay"
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Anicia P Germino-Navarro

July 31, 2026

5  out of  5
rating by Anicia P Germino-Navarro
"My husband and I are like forever with State Farm (more than 40 years now). They are a very reputable company with helpful and friendly agents promptly returning our calls and emails. When we moved from Chicago to California 10 years ago we contacted Richard Tay for our home and auto insurance. Recently we included my grandson to our auto insurance through the help of Stephen Huang. Thank you Richard and Stephen!"
We responded:
"Thank you so much for the 5 stars, Anicia! We really appreciate your support. If you ever need anything, feel free to reach out anytime. Richard Tay"
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余弘坤

July 25, 2026

5  out of  5
rating by 余弘坤
"I'm been with this insurance agency for over 10 years, and they've consistently provided outstanding service. Everyone is friendly, responsive, and always willing to help. The owner and staff are knowledgeable, patient, and make the whole process easy. They offer a wide variety of insurance options, so we've always been able to find the coverage we need. It's hard to find a business that's this reliable these days. Highly recommend!"
We responded:
"Thanks so much for the amazing review, 余弘坤! We really appreciate your support here in Irvine. Just reach out anytime if you need us - we’re here for you. Richard Tay"
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Yihang Fan

July 20, 2026

5  out of  5
rating by Yihang Fan
"Teresa is very kind , nice, and helpful."
We responded:
"Thank you for your review, Yihang! I’m so glad Teresa was able to help you, and that you are pleased with her work. Feel free to reach out if you have any more questions. -Richard

"
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Yejoon Jang

July 15, 2026

5  out of  5
rating by Yejoon Jang
"Highly recommend! The response time is incredibly fast, and they answer all questions clearly and thoroughly. Great communication and excellent service."
We responded:
"Yejoon, thank you for the fantastic review! We’re always here to support you with your insurance needs in Irvine.  Richard Tay"
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Lee Alice

July 13, 2026

5  out of  5
rating by Lee Alice
"Richard was great to work with. He was friendly, knowledgeable, and never made me feel pressured. He explained everything clearly and helped me find the right coverage at a reasonable price. I appreciate his honesty and professionalism. Highly recommended!"
We responded:
"Thanks so much for the amazing review, Lee! We really appreciate your support here in Irvine. Just reach out anytime if you need us - we’re here for you. Richard Tay"
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Jie Zhang

July 7, 2026

5  out of  5
rating by Jie Zhang
"服务很棒 而且有问题及时回复,很专业 价格合理 整体体验很好,放心跟着 Ricard!"
We responded:
"Thanks so much for the amazing review, Jie! We really appreciate your support here in Irvine. Just reach out anytime if you need us - we’re here for you.  Richard Tay"
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Grace Shen

July 7, 2026

5  out of  5
rating by Grace Shen
"Richard and his team are very professional in their work. They are very friendly and helpful when every time I have questions about the insurance. Richard 和他office 裡的所有助手待客非常友善親切,服務非常熱誠。每一次他們都會盡量的幫忙我解決所有的問題,我對他們所展現的效率和熱誠感覺到印象深刻,也願意把他們盡量推薦給我的家人及朋友。"
We responded:
"We really appreciate your 5-star review! Providing great service is always our goal, and we’re so happy to know we met your expectations. Richard Tay"
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SeeCow

July 3, 2026

5  out of  5
rating by SeeCow
"Very good experience. Richard is very professional and definitely treats his clients as family. Truly recommend this agent as he makes the complicated process go by much smoother."
We responded:
"Thank you for sharing your kind review and recommendation! Our team is always happy to answer any questions and help make the insurance process easy for you. We look forward to seeing you again soon and hope we can make the next experience as good as the past ones so please reach out with anything. We are happy to assist you! -Richard"
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Jing-Cheng Chang

June 30, 2026

5  out of  5
rating by Jing-Cheng Chang
"Highly recommend Richard and the team! He is really professional, efficient, and always patient with all my questions. He made the entire insurance process smooth and stress-free. Excellent service!"
We responded:
"Thank you for the amazing review, Jing-Cheng! It is truly the goal of our team to exceed expectations when it comes to all insurance needs. Richard Tay"
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Kyle Xue

June 29, 2026

5  out of  5
rating by Kyle Xue
"Richard's been my agent for a few years now. I've found him and his staff to be professional, patient, and helpful through various first-time situations, like filing after an accident. And most importantly, Richard is easy to talk to, so making calls is comfortable."
We responded:
"Thank you for the amazing review, Kyle! It is truly the goal of our team to exceed expectations when it comes to all insurance needs. Richard Tay"
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L Z

June 23, 2026

5  out of  5
rating by L Z
"服务非常好!人也热情,办事效率高!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know! Richard Tay"
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Margarita Lam

June 11, 2026

5  out of  5
rating by Margarita Lam
"I started insuring my auto and home six years ago. Richard Tay was the agent at Irvine location who drew up my policies for 2 cars and 1 home property. He has been a dedicated representative of State Farm all these years. He gets back to me right away whenever I had questions, or needed Service. He followed through with added details. I recommend him and State Farm."
We responded:
"Thank you for the amazing review, Margarita! It is truly the goal of our team to exceed expectations when it comes to all insurance needs. Richard Tay"