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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Alice Apkarian

July 17, 2024

5  out of  5 rating by Alice Apkarian
"I can always count on Richard and his team to be professional, friendly, well-informed, attentive, and trustworthy. They are a pleasure to work with and I feel safe in their hands."
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Ashu S

July 17, 2024

5  out of  5 rating by Ashu S
"Richard has been absolutely helpful, responsive and demonstrated exceptional knowledge and professionalism. Give our a lot of insightful advice. I would recommend Richard to anyone who is looking for reliable and trustworthy insurance agent!"
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Eli Le

July 12, 2024

5  out of  5 rating by Eli Le
"Richard's office helped me to secure my motorcycle insurance, offering professional, friendly, and competitively priced service."
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Kevin Ronan

July 11, 2024

5  out of  5 rating by Kevin Ronan
"In a challenging California landscape, Richard was able to arrange coverage for my family's home, vehicles and rental property for hundreds of dollars less than I was paying separate "best price" insurance companies. Then he improved upon that by arranging an umbrella policy that protected us even further. He has been there for us through vehicle losses and storm damage, always making sure we had the best care."
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Jeremy Bacayo

July 5, 2024

5  out of  5 rating by Jeremy Bacayo
"Extremely helpful agency. Get everything done without issues. All the agents are really helpful. You really cant go wrong with this agency. Richard is very helpful and will really take care of you. I plan to work with them for a very long time."
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vishal bhu

June 29, 2024

5  out of  5 rating by vishal bhu
"Richard is very polite and professional he makes every effort to accommodate everyone that come to his office even without appointment. We walked in to his office at a busy time but after confirming with his earlier client he attended us promptly. I really appreciate his good gesture and would never think about going anywhere else for my work."
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June 25, 2024

5  out of  5 rating by Sunny
"Richard's agency at State farm did a great job in straightening out my policy. I previously had an agent that was not meeting my needs and responding, so meeting Richard was a breath of fresh air! Richard is very personable and went through my quotes in detail and I now have my policy with his office. Thanks, Richard!"
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yan ping zhao

June 11, 2024

5  out of  5 rating by yan ping zhao
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Judith Treas

May 15, 2024

5  out of  5 rating by Judith Treas
"Richard is knowledgeable and terrific to work with. Customer service is the best. I've been impressed that he always picks up his phone--even at 4 PM the day before a big holiday."
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Uyen X.H. Phan

May 7, 2024

5  out of  5 rating by Uyen X.H. Phan
"Timely and excellent service! I'm a first-time car owner who was completely clueless about auto insurance. Richard quickly set me up with a plan with immediate coverage and great rates, all in one afternoon. I will refer him to my friends in search of an alternate auto insurance plan."
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Norman Kennaugh

April 23, 2024

5  out of  5 rating by Norman Kennaugh
"Richard and his co give me a lot of help and information about my insurance policy. We been stick with him a lot of year. Very patient and friendly person."
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Pamela McCreadie

March 25, 2024

5  out of  5 rating by Pamela McCreadie
"We have been with Richard Tay, State Farm Insurance Irvine CA for many years. Truly, words can't describe how wonderful this man is. He is dedicated to making sure your needs are met and provides you with exemplary service. Honorable, kind, and professional, Richard goes above and beyond for his clients. Very trustworthy, friendly, and makes himself available to serve you with any concerns. His staff is also very accommodating and helpful and keeps Richard updated on every call. Thanks Richard you have been a blessing to us."
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Steven Guo

March 20, 2024

5  out of  5 rating by Steven Guo
"Very good service"
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dani he

March 18, 2024

5  out of  5 rating by dani he
"Very professional ,they listend carefully to my needs and solved the problem efficiently,highly recommeded."
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March 6, 2024

5  out of  5 rating by 姚立淮
"I have been a State Farm client for over 30 years through Richard Tay. He is truely honest, thoughtful, and professional. I enjoy having him as the best agent to assist me."
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March 5, 2024

5  out of  5 rating by 何嘉
"Very nice experience!! Respond fast"
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Xiaoxi Wang

February 27, 2024

5  out of  5 rating by Xiaoxi Wang
"Patient and reliable agent"
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Norman Kennaugh

February 14, 2024

5  out of  5 rating by Norman Kennaugh
"Richard is very patient and helpful, he is not pushing at all. Spending a lot of time to explain what fits my situation, what’s not"
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Илья Плотников

January 10, 2024

1  out of  5 rating by Илья Плотников
"They didn't sell me car insurance because I just got my California license. Proven experience of 10 years with the rights of another country means nothing to them."
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Lel Teto

December 20, 2023

5  out of  5 rating by Lel Teto
"Richard has always been very helpful. He responds to requests very quickly (even on weekends). We are very satisfied with him."
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andy chen

December 11, 2023

5  out of  5 rating by andy chen
"very good. perfect experience"
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Alex Zhou

December 6, 2023

5  out of  5 rating by Alex Zhou
"Knowledgeable, dependable and helpful agent who has been helping me with my auto insurance issues and problems. I would strongly recommend Richard Tay to my friends."
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smup Phone

November 23, 2023

5  out of  5 rating by smup Phone
"Richard is an excellent agent. He gets back to me promptly every time I have questions of my insurances. He helped a lot on my recent claim on the driver who rear-ended my car. Instead of leaving me by myself to call the driver's insurance company claiming hotline. He initiated the claiming procedure by calling the other party's claiming hotline, with me together in a conference call, provided all the necessary information to the claiming agent over the phone. It would be a lot more difficult process without him helping me to answer most of the questions from the claim adjuster. I am really appreciate Richard's professional and very happy to have him as my insurance agent."
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November 14, 2023

5  out of  5 rating by YI NINI
"Great experience, thank you very much!"
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Ho Raymond

November 9, 2023

5  out of  5 rating by Ho Raymond